Privacy policy

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We, Rakkar Digital Pte. Ltd., care about the privacy of our customers, thus, we provide this privacy notice to inform our customers of our policy in relation to the collection, use and disclosure of personal data of individual (“you”) in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”), relevant laws and regulations. This privacy notice informs you of how we collect, use or disclose your personal data, what and why we collect, use or disclose your personal data, how long we hold it, who we disclose it to, your rights, what steps we will take to make sure your personal data stays private and secure, and how you can contact us.

This privacy notice applies to:

(1) Our customers

Individual customers: Our past and present customers who are individual.
Corporate customers: Directors, shareholders, promoters, ultimate beneficial owners, employees, guarantors, security providers, and legal representatives of our past and present corporate customers and other individuals authorised to act on their behalf. Our corporate customer shall ensure that the authorised persons and any of relevant individuals have acknowledged our privacy notice.

(2) Non-customers

These include individuals who have no product or service holding with us, but we may need to collect, use or disclose your personal data (e.g. investors, prospect or target companies and their individuals, contact persons, authorized persons, representatives, persons who were ultimately given power of attorney to establish business relationship or conduct occasional transaction, shareholders, directors, agents, employees, personnel and other persons in similar capacity; anyone that visits our website or our applications; ultimate beneficial owner; directors or legal representatives of a company that uses our services or is or may be our business partner; professional advisors, including our directors, investors, shareholders and their legal representatives, and anyone involved in other transactions with us or our customers).

Please note that some of the links on our platform may lead to third party’s platforms, and if you access these platforms, your personal data will then be processed under the third party’s policies. Make sure that you have read those privacy notices when accessing such platforms.

1. How we collect, use or disclose your personal data

We only collect, use or disclose your personal data where it is necessary or there is a lawful basis for collecting, using or disclosing it. This includes where we collect, use or disclose your personal data based on the legitimate grounds of legal obligation, performance of contract made by you with us, our legitimate interests, performance under your consent and other lawful basis. Reasons for collecting, using or disclosing are provided below:

1.1.

Our legal obligation

We are regulated by many laws, rules, regulations, and orders of any competent governmental, supervisory or regulatory authorities, and to fulfil our legal and regulatory requirements, it is necessary to collect, use or disclose your personal data for the following purposes, which include but not limited to:

Compliance with the PDPA and any amendment thereof;

Compliance with laws (e.g. Anti-Money Laundering Laws, Prevention and Suppression of Financial Support to Terrorism and the Proliferation of Weapons of Mass Destruction Laws, and other laws to which we are subject both in Singapore and in other countries) ), including conducting identity verification, background checks and credit checks, Know Your Client/Customer Due Diligence (KYC/CDD) processes, other checks and screenings (including screening against publicly available government law enforcement agency and/or official sanctions lists), and ongoing monitoring that may be required under any applicable law; and/or

Compliance with regulatory obligations and/or orders of authorized persons (e.g. orders by any court of competent jurisdiction or of governmental, supervisory or regulatory authorities or authorized officers).

1.2.

Contract made by you with us

We will collect, use or disclose your personal data in accordance with the request and/or agreement made by you with us, for the following purposes, which include but not limited to:

process your request prior to entering into an agreement, consider for approval in relation to the investment (including conducting due diligence) or the provision of services, support, deliver our products and/or services to you, and deal with all matters relating to the products and/or services including any activities that if we do not proceed, then our operations or our services may be affected or may not be able to provide you with fair and ongoing services;

authenticate when entering into, doing or executing any transactions;

carry out your instructions (e.g. respond to your enquiries or feedback, or to resolve your complaints);

provide mobile applications and other online product platforms;

track or record your transactions;

produce reports (e.g. transaction reports requested by you or our internal reports);

notify you with transaction alerts;

recover the money which you owe (e.g. when you have not paid for your outstanding fees);

carry out relationship maintenance and operations relating to your business relationship with us, including without limitation, processing your applications or requests for services, processing your transactions, and operating, administering, managing and terminating your business relationship with us;

carry out or make transactions and/or payments, such as processing payments or transactions, fulfilling transactions, conducting settlement, billing and processing activities;

enforce our legal or contractual rights;

provide IT and helpdesk supports, create and maintain code and profile for you, manage your access to any systems to which we have granted you access, remove inactive relationship; and/or

incorporate and register a new company with the Accounting and Corporate Regulatory Authority or other government authorithies.

1.3.

Our legitimate interests

We rely on the basis of legitimate interests by considering our benefits or third party’s benefits with your fundamental rights in personal data which we will collect, use or disclose for the following purposes, which include but not limited to:

conduct our business operation and Rakkar Digital group companies’ business operation (e.g. to audit, to conduct due diligence, risk analysis and managements, to monitor, prevent, detect and investigate fraud, money laundering, terrorism, misconduct, or other crimes, and to identify and analyze the risks associated with acquisition and/or investment and divestment in any investment and partnership, which may not be required by any governmental or regulatory authorities, and authenticate your identity to prevent such crimes);

conduct our relationship managements (e.g. to serve customers, to conduct customer survey, to handle complaints);

ensure security (e.g. to maintain CCTV records, to register, exchange identification card and/or take photo of visitors before entering into our building);

develop and improve our products and/or services, including systems to enhance our services standard and/or for the greatest benefits in fulfilling your needs;

record images and/or voices relating to the meetings, trainings, seminars, recreations or marketing activities;

in case of our corporate customer, we will collect, use and disclose personal data of directors, promoters, authorized persons or attorneys.

ensure business continuity;

handle claims and disputes, including solving disputes, initiating, exercising or defending legal claims;

contact you prior to your entering into a contract with us;

evaluate suitability and qualifications, issuance of request for quotation and bidding, and execution of contract with you;

protect against security risks, such as monitoring network activity logs, detecting security incidents, conducting data security investigations, and otherwise protecting against malicious, deceptive, fraudulent, or illegal activity;

comply with foreign laws;

manage our infrastructure, internal control, and business operations and comply with our policies and procedures including those relating to risk control, security, audit, finance and accounting, systems and business continuity;

carry out research, planning and statistical analysis (e.g. on data analytics, assessments, surveys and reports on our products, services and your performance);

organize our promotional campaign or events, conferences, seminars, and company visits;

facilitate financial audits to be performed by an auditor, or receive legal advisory services from legal counsel appointed by you or us;

in the event of sale, transfer, merger, reorganization, or similar event, disclose and transfer your personal data to one or more third parties as part of that transaction;

maintain and update lists or directories of the customers (including your personal data), and keep contracts and associated documents in which you may be referred to; and/or

comply with reasonable business requirements (e.g. management, training, auditing, reporting, control or risk management, statistical and trend analysis and planning or other related or similar activities, implementing business controls to enable our business to operate, and enabling us to identify and resolve issues in our IT systems, and keeping our systems secure, performing our IT systems development, implementation, operation and maintenance, including improving user experience).

1.4.

Your consent

In certain cases, we may ask for your consent to collect, use or disclose your personal data to maximise your benefits and/or to enable us to provide services to fulfil your needs for the following purposes, which include but not limited to:

collect, use and disclose your sensitive personal data as necessary (e.g. to use your identification card photo and criminal record) for verification of your identity before continuing the transaction, Know Your Client (KYC) processes, due diligence and background check processes);

collect and use your personal data and any other data to conduct research and analyze for the greatest benefits in developing products and services to truly fulfil your needs and/or to contact you for offering products, services and benefits exclusively suitable to you;

send or transfer your personal data overseas, which may have inadequate personal data protection standards (unless the PDPA specifies that we may rely on other legal basis or may proceed without obtaining consent);

when you are classified as a minor, incompetent or quasi-incompetent whose consent must be given by their parent, guardian or curator (as the case may be) (unless the PDPA specifies that we may proceed without obtaining consent); and/or disclose your personal data and any other data to Rakkar Digital group companiesand trusted business partners for the following purposes: (1) conducting research and analyzing your personal data and any other data for the greatest benefits in developing products and services to truly fulfil your needs; and (2) contacting you for offering products, services and benefits exclusively suitable to you.

1.5.

Other lawful basis

Apart from the lawful basis which we mentioned earlier, we may collect, use or disclose your personal data based on the following lawful basis:

prepare historical documents or archives for the public interest, or for purposes relating to research or statistics;

prevent or suppress a danger to a person’s life, body or health; and/or

necessary to carry out a public task, or for exercising official authority.

If the personal data we collect from you is required to meet our legal obligations or to enter into an agreement with you, we may not be able to provide (or continue to provide) some or all of our products and services to you if you do not provide your personal data when requested.

2. What personal data we collect, use or disclose

The type of personal data, namely personal data and sensitive personal data, which we collect, use or disclose, varies on the scope of products and/or services that you may have used or had an interest in. The type of personal data shall include but not limited to:

Category	Examples of personal data
Personal details	Title Given name, middle name, surname, hidden name (if any) Gender Date of birth Age Educational background Marital status Nationality
Contact details	Mailing address E-mail address Phone number Mobile number Facsimile Number Name of representatives or authorised persons acting on behalf of our customers Social media accounts/ID/profile and other electronic communication ID Business address Business phone number
Identification and authentication details	ID card photo Identification number Passport information Driving licence Signatures Tax identification number House registration
Employment details	Occupation Employer’s details Position Salary or income Remuneration Job title Bonus Work place
Financial details and information about your relationship with us	Products and/or services you use Channels you use and ways you interact with us Your customer status, your ability to get and manage credit, your payment history, transaction records Information about your transactions (e.g. type, number, price and quantity, conditions (if any), payment transaction records,financial statements, taxes, revenue, default record and other information relating to your transactions) Credit card and debit card information Account number and account type Account history Current assets Income and expenses Payment details Bank account number Information about your store (e.g. name, product listing, sales volume)
Market research, marketing and sales information	Customer survey Information and opinions expressed when participating in market research e.g. responses to questionnaires, surveys, requests for feedback, and research activities Details of services you receive and your preferences Inferences about you based on your interactions with us Communication preferences and details or content of your communications with us
Geographic information, information about your device and your software, and technical details	Your GPS location IP address Technical specifications and uniquely identifying data (e.g. web beacon, log, device ID and type, network, connection details, access details, single sign-on (SSO) details, login log, access times, time spent on our page, cookies, login data, search history, browsing details, browser type and version, time zone setting and location, language preferences, browser plug-in types and versions, operating system and platform, and other technology on devices you use to access the platform).
Investigation data	Due diligence checks, including information related to Know Your Client (KYC) or Customer Due Diligence (CDD) Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) checks
User login, subscription data, and profile details	Login information for using our system and applications. Account identifiers Username and password Interests, preferences and activities
Usage details	Information on how you use the websites, platform, products and services Information on how you use and interact with our advertising (including content viewed, links clicked, and features used)
Information concerning security	Visual images Personal appearance Detection of any suspicious and unusual activity CCTV images or recordings Video recordings
Sensitive personal data	Religion as shown in the identification card Blood type as shown in the identification card Criminal records
Other information	Records of correspondence and other communications between you and us, in whatever manner and form, including but not limited to phone, email, live chat, instant messages and social media communications Information that you provide to us through any channels

3. Sources of your personal data

Normally, we will collect your personal data directly from you (e.g. through our web applications, mobile applications, your emails to us and customer support), but sometimes we may get it indirectly from other sources (e.g. social media, third party’s online platforms, and other publicly available sources) and through Rakkar Digital group companies), our affiliates, service providers, business partners, counterparties, target companies, official authorities, or third parties (e.g. your representative, employer, sponsor and third parties that have roles in delivering services to you or someone acting on their behalf may provide us with information about you), and from our corporate customers as you are director, promoters, authorised person, attorney, representative or contact person; in such case we will ensure the compliance with the PDPA.

4. Your rights

The PDPA aims to give you more control of your personal data. You can exercise your rights under the PDPA upon the effectiveness if the provisions in relation to rights of data subjects, details are as follows:

4.1

Right to access and obtain copy

You have the right to access and obtain copy of your personal data holding by us, unless we are entitled to reject your request under the laws or court orders, or if such request will adversely affect the rights and freedoms of other individuals.

4.2

Right to rectification

You have the right to rectify your inaccurate personal data and to update your incomplete personal data.

4.3

Right to erasure

You have the right to request us to delete, destroy or anonymise your personal data, unless there are certain circumstances where we have the legal grounds to reject your request.

4.4

Right to restrict

You have the right to request us to restrict the use of your personal data under certain circumstances (e.g. when we are pending examination process in accordance with your request to rectify your personal data or to object the collection, use or disclosure of your personal data, or you request to restrict the use of personal data instead of the deletion or destruction of personal data which is no longer necessary but you ask us to restrict it instead as you have necessity to retain it for the purposes of establishment, compliance, exercise or defense of legal claims).

4.5

Right to object

You have the right to object the collection, use or disclosure of your personal data in case we proceed with legitimate interests basis or for the purpose of direct marketing, or for the purpose of scientific, historical or statistic research, unless we have legitimate grounds to reject your request (e.g. we have compelling legitimate ground to collect, use or disclose your personal data, or the collection, use or disclosure of your personal data is carried out for the establishment, compliance, or exercise legal claims, or for the reason of our public interests).

4.6

Right to data portability

You have the right to receive your personal data in case we can arrange such personal data to be in the format which is readable or commonly used by ways of automatic tools or equipment, and can be used or disclosed by automated means. Also, you have the right to request us to send or transfer your personal data to third party, or to receive your personal data which we sent or transferred to third party, unless it is impossible to do so because of the technical circumstances, or we are entitled to legally reject your request.

4.7

Right to withdraw consent

You have the right to withdraw your consent that has been given to us at any time pursuant to the methods and means prescribed by us, unless the nature of consent does not allow such withdrawal. The withdrawal of consent will not affect the lawfulness of the collection, use, and disclosure of your personal data based on your consent before it was withdrawn.

4.8

Right to lodge a complaint

You have the right to make a complaint with the Personal Data Protection Commission or their office in the event that we do not comply with the PDPA.

5. How we share your personal data

We may disclose your personal data to the following parties under the provisions of the PDPA:

Our parent company, Rakkar Digital group companies, business partners, target companies and/or other persons that we have the legal relationship, including our directors, executives, employees, staffs, contractors, representatives, advisors and/or such persons’ directors, executives, employees, staffs, contractors, representatives, advisors;

governmental authorities and/or supervisory or regulatory authorities (e.g. the Monetary Authority of Singapore, Accounting and Corporate Regulatory Authority, Suspicious Transaction Reporting Office, Personal Data Protection Commission);

suppliers, agents and other entities (e.g. professional associations to which we are member, external auditors, depositories, document warehouses, overseas financial institutions and clearing houses, where the disclosure of your personal data has a specific purpose and under lawful basis, as well as appropriate security measures);

any relevant persons as a result of activities relating to selling rights of claims and/or assets, restructuring or acquisition of any of our entities, where we may transfer their rights to; any persons with whom we are required to share data for a proposed sale, reorganisation, transfer, financial arrangement, asset disposal or other transaction relating to our business and/or assets held by our business;

other banks, financial institutions and third parties where required by law to help recover funds that have entered your account due to misdirected payment(s) by such third parties or trace funds where you are a victim of suspected financial crime, or where suspect funds have entered your account as a result of financial crime;

debt collection agencies, lawyers, credit bureau, fraud prevention agencies, courts, authorities or any persons whom we are required or permitted by laws, regulations, or orders to share personal data;

third parties providing services to us (e.g. IT service providers, market analysis and benchmarking, including but not limited to correspondent banking, agents and subcontractors acting on our behalf);

social media service providers (in a secure format) or other third-party advertisers so they can display relevant messages to you and others on our behalf about our products and/or services. Third-party advertisers may also use information about your previous online activities to tailor adverts to you;

third-party security providers;

other persons that provide you with benefits or services associated with your products or services;

other customers so they can provide or deliver products and/or services to you;

our corporate customers as you are director, promoter, authorised person, attorney, representative or contact person; and/or

your attorney, sub-attorney, authorized persons or legal representatives who have lawfully authorized power.

6. International transfer of personal data

The nature of the modern business is global and under certain circumstances it is necessary for us to send or transfer your personal data internationally. When sending or transferring your personal data, we will always exercise our best effort to have your personal data transferred to our reliable business partners, service providers or other recipients by the safest method in order to maintain and protect the security of your personal data, which includes the following circumstances:

comply with a legal obligation;

inform you the inadequate personal data protection standards of the destination country and obtain your consent;

perform the agreement made by you with us or your request before entering into an agreement;

comply with an agreement between us and other parties for your own interest;

prevent or suppress a danger to your or other persons’ life, body or health and you are incapable of giving consent at such time; or

carry out activities relating to the substantial public interest.

7. Retention period of personal data

We will maintain and keep your personal data while you are our customer and once you has ended the relationship with us (e.g. after you closed your account with us, or following a transaction with us, or in case of your application to use our services is disapproved, or you terminated the services provided by us), we will only keep your personal data for a period of time that is appropriate and necessary for each type of personal data and for the purposes as specified by the PDPA.

The period we keep your personal data will be linked to the prescription period or the period under the relevant laws and regulations (e.g. Anti-Money Laundering Laws, Prevention and Suppression of Financial Support to Terrorism and the Proliferation of Weapons of Mass Destruction Laws, Accounting Law, Tax Laws, Labour Laws and other laws to which we are subject both in Singapore and in other countries. In addition, we may need to retain records of CCTV surveillance in our office and/or voice records from our customer support activities to prevent fraud and to ensure security, including investigating suspicious transactions which you or related persons may inform us).

8. Use of Cookies

We may collect and use cookies and similar technologies when you use our products and/or services. This includes when you use our websites and application.

The collection of such cookies and similar technologies helps us recognise you, remember your preferences and customise how we provide our products and/or services to you. We may use cookies for a number of purposes (e.g. enabling and operating basic functions, helping us understand how you interact with our websites or emails, or enabling us to improve your online experiences or our communications with you, particularly, to ensure that online adverts displayed to you will be more relevant to you and of your interests).

9. Security

We endeavour to ensure the security of your personal data through our internal security measures and strict policy enforcement. We also require our staff and third-party contractors to follow our applicable privacy standards and policies and to exercise due care and measures when using, sending or transferring your personal data.

10. How to contact us

If you have any questions or would like more details about our privacy notice or would like to exercise your rights, please contact our Data Protection Officer by writing to E-mail: DPO@rakkardigital.com or contact our Thailand office located at No. 2525, One FYI Center Building, Office zone, 3rd floor, Rama 4 Road, Klongtoei, Klongtoei, Bangkok 10110

11. Changes to this privacy notice

We may change or update this privacy notice from time to time and we will inform the updated privacy notice at our website www.rakkardigital.com.

Last updated: August 2022

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