These Rakkar Digital Terms of Service (“Terms”) govern the terms and conditions in your (hereinafter referred to as “you” or “your”) use and access our Services and any supporting services made available by us. By using, registering an account with us, or accessing the services through the website (www.rakkardigital.com), web console, or our mobile application, you acknowledge that you have read and understand our Terms and that you agree to be legally bound by them.
The Company and Client shall be referred to individually as “Party” and collectively as “Parties”.
1. Definition
1.1.
“Account” means an account established in the name of, or for the
benefit of a Client, which shall include the ability to access and
utilise our Services.
1.2.
“Authorised Person” means a person nominated by Client and obtaining
certain authorities consented by the Client.
1.3.
“Client Data” means any or all of the following, and all copies
thereof, regardless of the form or media: (i) Personal Information of
Client or an Authorised Person; and (ii) any non-public data or
information provided or submitted by or on behalf of Client or an
Authorised Person as part of the Services.
1.4.
“Company” means all corporate entities under Rakkar Digital Group that
provide Services and responsible for such services. The Company may
change due to business adjustments, but any obligations to you under
these Terms will still be performed by the changed entity. Your rights
and interests under these Terms will not be affected by such changes.
If a dispute arises, the entities responsible for performing these
Terms with you and the parties involved will be determined based on
the specific services you use and the actions that affect your rights
and interests.
1.5.
“Digital Asset” means a digital representation of value that may
function as a medium of exchange, or medium for investment including
non-fungible tokens (NFT) that may function as a medium for commercial
transaction, and which is evidenced on, and can be electronically
received and stored using, distributed ledger technology. For the
avoidance of doubt, Digital Assets held by the Company for the Client
are Client’s financial assets and are not assets of the Company.
1.6.
“Master Service Agreement” means the contracts between the Company and
Client that establish a specific terms and conditions for the Parties’
obligations.
1.7.
“Representative” means any employees, officers, directors,
representatives, contractors, and agents of a Party.
1.8.
“Services” means the services related to the custody of Digital Assets
and additional optional services provided by the Company under this
Terms, including the Technology Platforms, electronic materials
including data, text, images, graphics or other contents.
1.9.
“Supporting Services” means services supporting the use of the
Services, including access to the Company Representatives for support
related to Account(s), training, etc.
1.10.
“Technology Platforms” or “Platforms” means the technology platforms
and application provided by the Company and made available to Client
to access the Services and Account(s), including the website, mobile
applications, APIs and any changes, improvements, extensions thereto
or other versions thereof.
2. Account
2.1.
Eligibility
2.1.1.
By accessing and using the Services, you represent and warrant that
(a) you are an organisation with full legal capacity and authority to
enter into these Terms; and (b) you have not previously been suspended
or removed from using the Services. If you are entering into these
Terms on behalf on a legal entity of which you are an authorised
employee or agent, you represent and warrant that you have all
necessary rights and authority to bind such legal entity.
2.1.2.
You are prohibited to use the Services through the Platforms if you
are in, under the control of, or a national or resident of a trade or
economic sanctioned country. Sanction countries include countries that
are the subject of, without limitation of, (i) the United Nations
Security Council Sanctions List designated as a “Specially Designated
National” by the Office of Foreign Assets Control (“OFAC”) or (ii)
placed on the U.S. Commerce Department’s “Denied Persons List” or
(iii) entity as set out in the Terrorism (Suppression of Financing)
Act (Chapter 325 of Singapore), or (iv) in the respective regulations
promulgated under the Monetary Authority of Singapore Act (Chapter 186
of Singapore), as amended, supplemented or replaced from time to time.
We maintain the right to select its market and jurisdictions to
operate and may restrict or deny the Services in certain countries at
its discretion.
2.2.
Account Registration
All Client shall (i) complete an application form, order form and execute a Master Service Agreement, among other things, providing all such information as we may require, in its sole discretion, in order to comply with all applicable laws. And if such application is approved by our team (ii) agreeing to comply with these Terms. The Client must satisfy the Company’s account acceptance process, which included but not limited to, information necessary for the Company’s compliance with all applicable laws and regulations relating to AML process, know-your-customer/ know-your-business process (KYC/KYB), counter-terrorist financing, sanctions screening requirements, or any other legal obligations. The Company, at its sole discretion, may reject any application and decline to open an account to any client for any reason without notice or explanation. If you do not agree to these Terms, then you may not use the Services.
All Client shall (i) complete an application form, order form and execute a Master Service Agreement, among other things, providing all such information as we may require, in its sole discretion, in order to comply with all applicable laws. And if such application is approved by our team (ii) agreeing to comply with these Terms. The Client must satisfy the Company’s account acceptance process, which included but not limited to, information necessary for the Company’s compliance with all applicable laws and regulations relating to AML process, know-your-customer/ know-your-business process (KYC/KYB), counter-terrorist financing, sanctions screening requirements, or any other legal obligations. The Company, at its sole discretion, may reject any application and decline to open an account to any client for any reason without notice or explanation. If you do not agree to these Terms, then you may not use the Services.
2.3.
Identity/Entity Verification and Due Diligence
To prevent using the Services as a channel of money laundering, monetary support for terrorism, the Client are required to provide all the information requested by us for the purpose of identity verification, know-your-customer/know-your-business process (KYC/KYB), AML procedures, customer due diligence and any monitoring that may be required under any applicable law. You agree to provide complete and accurate information and agree to promptly update any information provide to us so that such information is complete and accurate at all times. If there is any reasonable doubt that any information provided by you is wrong, untruthful, outdated, inaccurate or incomplete, we shall have the right to send you a notice to demand corrections, remove relevant information directly or terminate all or part of the Services to you. We shall not be responsible for any expense or loss incurred by you in such situations. We take client due diligence obligations seriously and constantly strives to comply with relevant laws and regulations.
To prevent using the Services as a channel of money laundering, monetary support for terrorism, the Client are required to provide all the information requested by us for the purpose of identity verification, know-your-customer/know-your-business process (KYC/KYB), AML procedures, customer due diligence and any monitoring that may be required under any applicable law. You agree to provide complete and accurate information and agree to promptly update any information provide to us so that such information is complete and accurate at all times. If there is any reasonable doubt that any information provided by you is wrong, untruthful, outdated, inaccurate or incomplete, we shall have the right to send you a notice to demand corrections, remove relevant information directly or terminate all or part of the Services to you. We shall not be responsible for any expense or loss incurred by you in such situations. We take client due diligence obligations seriously and constantly strives to comply with relevant laws and regulations.
2.4.
Enhanced Due Diligence
You agree to provide us with additional or other information, documents and/or materials about yourself or your business to us for the purpose of performing enhanced due diligence. We may, among other things, establish your source of wealth and funds for any transactions carried out in the course of your use of the Services.
You agree to provide us with additional or other information, documents and/or materials about yourself or your business to us for the purpose of performing enhanced due diligence. We may, among other things, establish your source of wealth and funds for any transactions carried out in the course of your use of the Services.
2.5.
False Information
You understand and acknowledge that, wilfully or negligent submission of false or misleading information in connection with your application, or failure to timely update us with respect to material changes to your application information, may expose us to liability. You understand that this submission may result in costs to us, including but not limited to, the costs of defending against legal or regulatory actions brought by competent authorities, or civil and/or criminal monetary penalties. To the fullest extent of law, you agree that such costs as directly incurred by us as a result of your wilful or negligent submission of false or misleading information at account opening or at any time after becoming a client of us are an indemnifiable liability under these Terms.
You understand and acknowledge that, wilfully or negligent submission of false or misleading information in connection with your application, or failure to timely update us with respect to material changes to your application information, may expose us to liability. You understand that this submission may result in costs to us, including but not limited to, the costs of defending against legal or regulatory actions brought by competent authorities, or civil and/or criminal monetary penalties. To the fullest extent of law, you agree that such costs as directly incurred by us as a result of your wilful or negligent submission of false or misleading information at account opening or at any time after becoming a client of us are an indemnifiable liability under these Terms.
2.6.
Account Logins
You shall be responsible for the safeguarding and confidentiality of the acceptable device, personal identification numbers (PINs), biometrics and two-factor authentication application/tool to access our Services. We required multi-factor authentication to keep your Account(s) safe and secure. You are solely responsible for all of the activities including the improper or unauthorised use of the Account.
You shall be responsible for the safeguarding and confidentiality of the acceptable device, personal identification numbers (PINs), biometrics and two-factor authentication application/tool to access our Services. We required multi-factor authentication to keep your Account(s) safe and secure. You are solely responsible for all of the activities including the improper or unauthorised use of the Account.
2.7.
Authorised Person
Each Authorised Person represents and agrees on behalf of the Client, as well as his/her own behalf that he/she is fully authorised to execute all documents or otherwise complete our requirements in his/her capacity, has provided us all documents or other information necessary to demonstrate that authority and will provide other documents and complete other requirements as we may request from time to time. We may refuse to recognise such authorisation if, in our reasonable judgement, it appears to be incomplete or improperly executed. The Client shall be responsible for promptly notifying us of any changes to the identities or other information of its Authorised Person. We shall be entitled to rely on any instruction from an Authorised Person acting on behalf of the relevant Client.
Each Authorised Person represents and agrees on behalf of the Client, as well as his/her own behalf that he/she is fully authorised to execute all documents or otherwise complete our requirements in his/her capacity, has provided us all documents or other information necessary to demonstrate that authority and will provide other documents and complete other requirements as we may request from time to time. We may refuse to recognise such authorisation if, in our reasonable judgement, it appears to be incomplete or improperly executed. The Client shall be responsible for promptly notifying us of any changes to the identities or other information of its Authorised Person. We shall be entitled to rely on any instruction from an Authorised Person acting on behalf of the relevant Client.
2.8.
Account Security
We are committed to maintaining the security of your assets with the highest standard. However, individual actions can pose various risks. It is important for you to aware of the risks and take measures to minimise or mitigate them. By using our Services, you agree to keep you login details confidential and not share them with any third party. It is your responsibility to take necessary security measures to protect your account and personal information. In the event that you believe that your Account has been hacked, compromised or damaged, you must contact your Customer Success Manager or our customer support immediately and notify us as soon as possible via our email at support@rakkardigital.com and may request us to suspend, freeze or restrict your Account.
We are committed to maintaining the security of your assets with the highest standard. However, individual actions can pose various risks. It is important for you to aware of the risks and take measures to minimise or mitigate them. By using our Services, you agree to keep you login details confidential and not share them with any third party. It is your responsibility to take necessary security measures to protect your account and personal information. In the event that you believe that your Account has been hacked, compromised or damaged, you must contact your Customer Success Manager or our customer support immediately and notify us as soon as possible via our email at support@rakkardigital.com and may request us to suspend, freeze or restrict your Account.
2.9.
Third-party Verification
You authorise us to make enquiries, whether directly or through third parties, that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such enquiries. By these enquiries, you acknowledge and agree that your personal information may be disclosed to agencies and that these agencies may respond to our enquiries accurately.
You authorise us to make enquiries, whether directly or through third parties, that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such enquiries. By these enquiries, you acknowledge and agree that your personal information may be disclosed to agencies and that these agencies may respond to our enquiries accurately.
3. Services
3.1.
Access
To access your Account or the Services, you must have the necessary acceptable devices with internet connection. Your Account or the Services can be accessed directly through the Technology Platform or by such other mode of access as we may prescribe from time to time. The use of the Technology Platform may be subject to additional terms and conditions as may be prescribed by us.
To access your Account or the Services, you must have the necessary acceptable devices with internet connection. Your Account or the Services can be accessed directly through the Technology Platform or by such other mode of access as we may prescribe from time to time. The use of the Technology Platform may be subject to additional terms and conditions as may be prescribed by us.
3.2.
Deposits and Withdrawals
3.2.1
In order to complete a transaction, you will need sufficient funds
in your Account. We may not support all funding methods at all
times. You are solely responsible for your use of any external
account, provider or service used to transfer funds to your
Account. The timing associated with any deposit or withdrawal will
vary and depend on the performance of third parties unrelated to
the Company. You agree and understand that in certain situations,
Digital Assets deposits and withdrawals may be delayed in
connection with downtime, congestion or disruption to a network.
We shall not be responsible for damages resulting from any failure
or delay in funding the Account by you or third parties.
3.3.
Digital Asset Custody
We store your Digital Assets in a custody account secured by us. The Company will custody the Digital Assets in segregated addresses under Client’s name or Accounts established for the benefit of the Client. The Digital Asset stored in your Account are pursuant to the Master Custody Service Agreement terms entered into by and between you and the Company.
We store your Digital Assets in a custody account secured by us. The Company will custody the Digital Assets in segregated addresses under Client’s name or Accounts established for the benefit of the Client. The Digital Asset stored in your Account are pursuant to the Master Custody Service Agreement terms entered into by and between you and the Company.
3.4.
Supported Digital Assets
Our Services are available only in connection with those digital assets that we support, and this may change from time to time. Under no circumstances should you attempt to use your Account to store, send, request or receive digital assets in any form that we do not support. We assume no liability or responsibility in connection with any attempt to use your Account for digital assets that we do not support. You acknowledge and agree that the Company bears no responsibility and is not liable for any unsupported asset that is sent to a wallet associated with your Account. The list of supported digital assets can be found at our website (www.rakkardigital.com).
Our Services are available only in connection with those digital assets that we support, and this may change from time to time. Under no circumstances should you attempt to use your Account to store, send, request or receive digital assets in any form that we do not support. We assume no liability or responsibility in connection with any attempt to use your Account for digital assets that we do not support. You acknowledge and agree that the Company bears no responsibility and is not liable for any unsupported asset that is sent to a wallet associated with your Account. The list of supported digital assets can be found at our website (www.rakkardigital.com).
3.5.
Managing Your Keys
We use MPC (Multi-Party Computation) technology to securely store your private key. Your key will be broken up into key shares, encrypted and divided among multiple parties/devices. The holder of the key will independently compute their part of the private key share to product a signature without revealing the encryption to other parties. Therefore, your private key will never be formed in one place at any given time.
We use MPC (Multi-Party Computation) technology to securely store your private key. Your key will be broken up into key shares, encrypted and divided among multiple parties/devices. The holder of the key will independently compute their part of the private key share to product a signature without revealing the encryption to other parties. Therefore, your private key will never be formed in one place at any given time.
3.6.
Wallets
The Digital Asset wallets enabling you to store, track, transfer and manage your balances of supported Digital Assets. Your wallets and your Digital Asset transactions are your responsibility. We cannot cause transactions transferring Digital Assets from your wallets except in conjunction with an instruction from you to us.
The Digital Asset wallets enabling you to store, track, transfer and manage your balances of supported Digital Assets. Your wallets and your Digital Asset transactions are your responsibility. We cannot cause transactions transferring Digital Assets from your wallets except in conjunction with an instruction from you to us.
3.7.
Transactions
We will process the transactions in accordance with the instructions we receive from you and any instructions sent from your Account is deemed to be authorised and is binding on you. You should verify all transaction information prior to submitting instructions to us. We do not guarantee the identity of any user, receiver or requestee or other third party and we will have no liability or responsibility for ensuring that the information you provide is accurate and complete. The Client’s Direction shall not be considered to be received by the Company unless and until it has been approved by your designated approver(s)/quorum and received by the Company’s server.
We will process the transactions in accordance with the instructions we receive from you and any instructions sent from your Account is deemed to be authorised and is binding on you. You should verify all transaction information prior to submitting instructions to us. We do not guarantee the identity of any user, receiver or requestee or other third party and we will have no liability or responsibility for ensuring that the information you provide is accurate and complete. The Client’s Direction shall not be considered to be received by the Company unless and until it has been approved by your designated approver(s)/quorum and received by the Company’s server.
3.8.
Authorisation and Cancellations Transactions
By selecting ‘Confirm’, ‘Submit’ or ‘Approve’ button on the Platforms, you are authorising us to initiate the transaction. You cannot cancel, reverse, or change any transaction or requests after reaching a quorum marked as processing, confirming or completed that have been broadcast to the relevant blockchain network. You are responsible for maintaining an adequate balance and/or sufficient digital assets in your wallet to avoid insufficient funds.
By selecting ‘Confirm’, ‘Submit’ or ‘Approve’ button on the Platforms, you are authorising us to initiate the transaction. You cannot cancel, reverse, or change any transaction or requests after reaching a quorum marked as processing, confirming or completed that have been broadcast to the relevant blockchain network. You are responsible for maintaining an adequate balance and/or sufficient digital assets in your wallet to avoid insufficient funds.
3.9.
We assume no responsibility for the operation of the underlying
software for blockchain protocols or Digital Asset networks, and we
are not able to guarantee the functionality and/or security of network
operations. You acknowledge and accept the risk that underlying
software protocols relating to any Digital Asset you store in your
wallet may change. We are not responsible for the operation of the
underlying protocols and any loss of value you may experience as a
result of such change.
3.10.
Fees
3.10.1
Service Fee: The Client shall pay to the Company amount set forth
on in the order form and subject to the terms and conditions per
the Master Service Agreement.
3.10.2
Network Fee: Each transaction is subject to a network fee. The
applicable network fee will be displayed to you on the Platform
prior to your transaction confirmation. The network fee is paid to
the network validators for processing and subject to change
depending on the network activity at the time of transaction
broadcast. The Company does not profit from the network fee.
4. Suspension, Termination and Cancellation
4.1.
You may cancel or terminate your Account by contacting us with 30
days’ advance notice. You will not be charged for cancelling your
Account, although you will be required to pay any outstanding amounts
owed to us. For more information on terminating your Account, please
refer to the Master Service Agreement.
4.2.
We may suspend, restrict, or terminate your access to any, parts of or
all of our Services and/or deactivate or cancel your Account, without
reason by giving you 30 days' notice via email. You acknowledge that
our decision to take certain actions may be based on confidential
criteria that are essential for the purposes of our risk management
and security protocols. You agree that we are under no obligation to
disclose the details of such risk management and security procedures
to you.
4.3.
In the event that your Account is suspended or terminated, we will
immediately cancel all pending transactions or refuse to complete a
transaction associated with your Account.
5. Intellectual Property Rights
Intellectual property rights means, with respect to any thing, material
or work (hereinafter, a “Work”): any and all (i) worldwide copyrights,
trademarks, trade secrets and any other intellectual property and
proprietary rights and legal protections in and to such Work including
but not limited to all rights under treaties and conventions and
applications related to any of the foregoing; (ii) all patents, patent
applications, registrations and rights to make applications and
registrations for the foregoing; (iii) all goodwill associated with the
foregoing; (iv) all renewals, extensions, reversions or restorations of
all such rights; (v) all works based upon, derived from, or
incorporating the Work; (vi) all income, royalties, damages, claims, and
payments now or hereafter due or payable with respect thereto; (vii) all
causes of action, either in law or in equity for past, present or future
infringement based on the Work; (viii) rights corresponding to each of
the foregoing throughout the world; and (ix) all the rights embraced or
embodied therein, including but not limited to, the right to duplicate,
reproduce, copy, distribute, publicly perform, display, license, adapt,
prepare derivative works from the Work, together with all physical or
tangible embodiments of the Work.
5.1.
You agree not to copy, transmit, distribute, sell, license, reverse
engineer, modify, publish, or participate in the transfer of sale of,
create derivative works from, or in any other way exploit any of the
Work related to the Services, including for any purpose competitive to
us or any commercial purpose, in whole or in part.
6. Privacy Policy
Please refer to our
Privacy Policy
for information on how we collect, use or disclose your information and
personal data. You acknowledge and agree that your use of the Services
is subject to our Privacy Policy.
7. Third-Party Service Provider
From time to time and without notice, we may engage third-party service
provider(s) to facilitate and support your Services. In addition to
these Terms, you agree to comply with any and all terms and conditions
as may be imposed by any and all such third parties in connection with
the use of such third-party service(s). If you do not comply with any
such terms and conditions imposed by these third parties, then you may
be restricted to certain Services. Under no circumstances shall we be
responsible or liable to you or any Authorised Person for any direct or
indirect losses, damages, costs by reason of, or arising from, or as a
consequence of your breach of any terms and conditions that may be
imposed by any and all such third parties.
8. Liability
8.1.
Indemnification
You agree to indemnify us, our affiliates and service providers, and each of our, or their respective officers, directors, agents, employees and representatives, in respect of any costs (including attorneys’ fees and any fines, fees, or penalties imposed by any regulatory authority) that have been reasonably incurred in connection with any claims, demands or damages arising out of or related to a) your use of our Services b) your breach and/or our enforcement of these Terms or c) your violation of any law, rule or regulation, or the rights of any third party during your use of our Services.
You agree to indemnify us, our affiliates and service providers, and each of our, or their respective officers, directors, agents, employees and representatives, in respect of any costs (including attorneys’ fees and any fines, fees, or penalties imposed by any regulatory authority) that have been reasonably incurred in connection with any claims, demands or damages arising out of or related to a) your use of our Services b) your breach and/or our enforcement of these Terms or c) your violation of any law, rule or regulation, or the rights of any third party during your use of our Services.
8.2.
Limitations of Liability
Under no circumstances shall the Company, its affiliates, shareholders, members, directors, officers, employees, attorneys, agents, representatives, suppliers or contractors related to any services offered by or on behalf of the Company and its affiliates, be liable to you for any individual claim or series of connected claims for any indirect, incidental, special, punitive, or consequential damages (including but not limited to losses, costs, liabilities or expenses) whether in contract or tort, or otherwise which you may suffer, even if any of the foregoing parties have been advised as to the possibility of such damages.
Nothing in these Terms shall limit our liability to the extent of a final judicial determination that such damages were a result of our fraud, fraudulent misrepresentation, gross negligence, or deliberate misconduct.
Notwithstanding the foregoing, in no event will the liability of the Company, its affiliates, shareholders, members, directors, officers, employees, attorneys, agents, representatives, suppliers or contractors related to any services offered by or on behalf of the Company and its affiliates, any performance or non-performance of the Company’s services, or any other product, whether under contract, statute, strict liability or other theory, exceed the total fees you paid to us under these terms during the twelve months immediately preceding the event that led to the claim.
Under no circumstances shall the Company, its affiliates, shareholders, members, directors, officers, employees, attorneys, agents, representatives, suppliers or contractors related to any services offered by or on behalf of the Company and its affiliates, be liable to you for any individual claim or series of connected claims for any indirect, incidental, special, punitive, or consequential damages (including but not limited to losses, costs, liabilities or expenses) whether in contract or tort, or otherwise which you may suffer, even if any of the foregoing parties have been advised as to the possibility of such damages.
Nothing in these Terms shall limit our liability to the extent of a final judicial determination that such damages were a result of our fraud, fraudulent misrepresentation, gross negligence, or deliberate misconduct.
Notwithstanding the foregoing, in no event will the liability of the Company, its affiliates, shareholders, members, directors, officers, employees, attorneys, agents, representatives, suppliers or contractors related to any services offered by or on behalf of the Company and its affiliates, any performance or non-performance of the Company’s services, or any other product, whether under contract, statute, strict liability or other theory, exceed the total fees you paid to us under these terms during the twelve months immediately preceding the event that led to the claim.
8.3.
Limitations of Loss
In reference to Clause 8.2 (Limitations of Liability), in no event shall we, our affiliates or service providers, or any of our or their respective officers, directors, agents, employees or representatives, be liable for any of the following types of loss or damage arising under or in connection with these Terms or otherwise:
In reference to Clause 8.2 (Limitations of Liability), in no event shall we, our affiliates or service providers, or any of our or their respective officers, directors, agents, employees or representatives, be liable for any of the following types of loss or damage arising under or in connection with these Terms or otherwise:
a)
any loss of, or damage to, reputation or goodwill; any loss of
business opportunity, customers or contracts; any loss or waste of
overheads, management or other staff time; or any other loss of
revenue or action or anticipated savings, whether direct or
indirect, even if we are advised of or knew or should have known
of the possibility of the same;
b)
any loss of hardware, software or data and/or any corruption of
data; including but not limited to any losses or damages arising
out of or relating to any inaccuracy, defect or omission of
digital asset price data; any error or delay in the transmission
of such data; and/or any interruption in any such data; and
c)
any damages or interruptions caused by any computer viruses,
spyware, scareware, trojan horses, worms or other malware that may
affect your devices, or any phishing, spoofing or other attacks;
d)
any loss or damage whatsoever which does not arise directly as a
result of our breach of these Terms, whether or not you are able
to prove such loss or damage.
8.4.
No Warranties
The Services and Technology Platforms are provided on as “as is” and “as available” basis, with no further implications, representation, warranty, condition or undertaking of any kind in particular the implied warranties of title, merchantability, fitness for a particular purpose and/or non-infringement. We do not make any promises that access to the Technology Platforms, any of the Services, or any of the materials contained therein, will be continuous, uninterrupted, timely, or error-free.
The Services and Technology Platforms are provided on as “as is” and “as available” basis, with no further implications, representation, warranty, condition or undertaking of any kind in particular the implied warranties of title, merchantability, fitness for a particular purpose and/or non-infringement. We do not make any promises that access to the Technology Platforms, any of the Services, or any of the materials contained therein, will be continuous, uninterrupted, timely, or error-free.
8.5.
Our Services and Technology Platforms are not intended to provide
specific investment, tax, legal or investment advice or to make any
recommendations about the suitability of any investments or products
for any particular investor. You should seek your own independent
financial, legal, regulatory, tax or other advice before making an
investment.
8.6.
No Liability for Breach/ Force Majeure
We are not liable for any breach of these Terms, including delays, failure in performance or interruption of Services, where they arise directly or indirectly from abnormal and unforeseeable circumstances beyond our control, the consequences of which would have been unavoidable despite all effects to the contrary, not are we liable where the breach is due to the application of mandatory legal rules.
We are not liable for any breach of these Terms, including delays, failure in performance or interruption of Services, where they arise directly or indirectly from abnormal and unforeseeable circumstances beyond our control, the consequences of which would have been unavoidable despite all effects to the contrary, not are we liable where the breach is due to the application of mandatory legal rules.
9. Technology Platforms Availability and Accuracy
9.1.
We do not guarantee that the Technology Platforms will be available
without interruption, and we do not guarantee that any transaction
will be executed, accepted or that your Account will be accessible.
The Technology Platforms may become degraded or unavailable during
certain times. We may suspend access during scheduled or unscheduled
system maintenance or upgrades and modify the Services at any time.
The Company will use commercially reasonable efforts to provide
advance notice. This may result in limitations on access to your
Account or the Services, including the inability to initiate or
complete transactions and may also lead to support response time
delays. Please note that our customer support response times may be
delayed.
9.2.
Under no circumstances shall we be liable for any alleged damages
arising from service interruption.
9.3.
The Technology Platforms content may not always be entirely accurate,
complete or current including technical inaccuracies or typographical
errors. The information on the Technology Platforms may change from
time to time without notice. Accordingly, you should verify all
information before relying on it. All decisions based upon such
information may not be the responsibility or liability of the Company.
9.4.
We shall not be liable for the unavailability of the Technology
Platforms arising from the Client’s failure to update the Platforms
that was communicated to you by us.
9.5.
Links to third party materials, including without limitation any
websites, may be provided but not controlled by us. You acknowledge
and agree that we are not responsible for any aspect of the
information, content, or services contained in any such third-party
materials accessible or linked to from the Platforms.
10. Compliance with Local Laws
It is your responsibility to comply with the local laws related to the
legal use of the services in their jurisdiction, as well as other
applicable laws and regulations. You acknowledge and confirm that your
funds come from legitimate sources and not from illegal activities. We
may require you to provide information and materials as per relevant
laws or government orders to verify the legality of the sources and use
of your funds.
11. Feedback, Queries, and Complaints
If you have any feedback, questions or complaints, please contact us via
our email at
support@rakkardigital.com. When you contact us, please provide us with your entity name, email
address, and any other information that we may need to identify you,
your Account and the transaction.
Customer Service Business hours: 24/7
Customer Service Business hours: 24/7
12. General
12.1.
Taxes
Client shall be liable for all taxes relating to any Digital Assets held on behalf of Client or any transaction related thereto. Client shall remit to the Company for the amount of any Tax that the Company is required under applicable Laws (whether by assessment or otherwise) to pay on behalf of, or in respect of activity in the Account of Client. You may access your transaction history through the Platforms.
Client shall be liable for all taxes relating to any Digital Assets held on behalf of Client or any transaction related thereto. Client shall remit to the Company for the amount of any Tax that the Company is required under applicable Laws (whether by assessment or otherwise) to pay on behalf of, or in respect of activity in the Account of Client. You may access your transaction history through the Platforms.
12.2.
Notices
Any notice, report and other communication to be given by the Company to the other Client in connection with these Terms and Services shall be sent by email to the Client’s email which is registered with the Account. Any notice shall be considered to have been received and effective on the date on which it is sent.
Any notice, report and other communication to be given by the Company to the other Client in connection with these Terms and Services shall be sent by email to the Client’s email which is registered with the Account. Any notice shall be considered to have been received and effective on the date on which it is sent.
12.3.
Entire Agreement
These Terms includes all appendixes referenced herein, constitutes the entire agreement and understanding of the Parties with respect to the matters herein set forth.
These Terms includes all appendixes referenced herein, constitutes the entire agreement and understanding of the Parties with respect to the matters herein set forth.
12.4.
Headings and Subheadings
Section headings in these Terms are for convenience only and shall not govern the meaning or interpretation of any provision of this Terms.
Section headings in these Terms are for convenience only and shall not govern the meaning or interpretation of any provision of this Terms.
12.5.
Amendments
We reserve the right to make any amendments, supplements or replacements to the Terms to any of the Services by uploading the revised Terms of the Platforms. Any and all modifications or changes to these Terms will be effective immediately upon being announced on the Platforms or released to users. Copies of the most up-to-date version of the Terms will be made available on the Platforms at all times. As such, your continued use of Services act as an acceptance of the amended Terms. If you do not agree to any modification, you may terminate the service and close your Account.
We reserve the right to make any amendments, supplements or replacements to the Terms to any of the Services by uploading the revised Terms of the Platforms. Any and all modifications or changes to these Terms will be effective immediately upon being announced on the Platforms or released to users. Copies of the most up-to-date version of the Terms will be made available on the Platforms at all times. As such, your continued use of Services act as an acceptance of the amended Terms. If you do not agree to any modification, you may terminate the service and close your Account.
12.6.
Assignment
You may not assign any of your rights under these Terms or delegate your performance under these Terms to anyone else. We shall have the rights to transfer or assign our rights licenses, interests and/or our obligations at any time, including as part of merger, acquisition or other corporate reorganisation involving the Company, provided that this transfer does not materially impact the quality of the Services you receive. You reserve the right to terminate the services with immediate effect in the event we transfer/assign and the Terms.
You may not assign any of your rights under these Terms or delegate your performance under these Terms to anyone else. We shall have the rights to transfer or assign our rights licenses, interests and/or our obligations at any time, including as part of merger, acquisition or other corporate reorganisation involving the Company, provided that this transfer does not materially impact the quality of the Services you receive. You reserve the right to terminate the services with immediate effect in the event we transfer/assign and the Terms.
12.7.
Severability
If any provision or any portion of the provisions of these Terms will be held to be invalid, illegal or unenforceable for any reason, such invalidity, illegality or unenforceability shall not affect the validity and enforceability of any other legal and enforceable provisions hereof, which shall be construed as if such illegal or unenforceable provision or provisions had not been inserted herein, unless the severance of such illegal or unenforceable provisions would or shall destroy the underlying business purposes of these Terms.
If any provision or any portion of the provisions of these Terms will be held to be invalid, illegal or unenforceable for any reason, such invalidity, illegality or unenforceability shall not affect the validity and enforceability of any other legal and enforceable provisions hereof, which shall be construed as if such illegal or unenforceable provision or provisions had not been inserted herein, unless the severance of such illegal or unenforceable provisions would or shall destroy the underlying business purposes of these Terms.
12.8.
Survival
Any expiration or termination of these Terms will not affect any accrued claims, rights or liabilities of Parties, and all provisions which must survive to fulfil their intended purposes, or by their nature are intended to survive such expiration or termination will survive, including Sections 4-8, 10, and 11.
Any expiration or termination of these Terms will not affect any accrued claims, rights or liabilities of Parties, and all provisions which must survive to fulfil their intended purposes, or by their nature are intended to survive such expiration or termination will survive, including Sections 4-8, 10, and 11.
12.9.
Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the Singapore Laws. The courts of Singapore have exclusive jurisdiction to hear and decide any suit, action or proceedings, and to settle any disputes, which may arise out of or in connection with these Terms, and for those purposes, each Party irrevocably submits to the jurisdiction of the courts of Singapore.
These Terms are governed by and construed in accordance with the Singapore Laws. The courts of Singapore have exclusive jurisdiction to hear and decide any suit, action or proceedings, and to settle any disputes, which may arise out of or in connection with these Terms, and for those purposes, each Party irrevocably submits to the jurisdiction of the courts of Singapore.
12.10.
Limited License
We grant you a limited, non-exclusive, non-sublicensable, non-transferable license, subject to these Terms, to access and use the Platforms, and related content, materials, information solely for approved purposes as permitted by us from time to time. Any other use of the Platforms is expressly prohibited and all other rights, title and interest in the Platforms is exclusively the property of the Company and our licensors. You agree not to copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer of sale of, create derivative works from, or in any other way exploit any of the materials, in whole or in part. The materials shall include all the relevant logos, trademarks and registered marks of us and our licensors.
We grant you a limited, non-exclusive, non-sublicensable, non-transferable license, subject to these Terms, to access and use the Platforms, and related content, materials, information solely for approved purposes as permitted by us from time to time. Any other use of the Platforms is expressly prohibited and all other rights, title and interest in the Platforms is exclusively the property of the Company and our licensors. You agree not to copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer of sale of, create derivative works from, or in any other way exploit any of the materials, in whole or in part. The materials shall include all the relevant logos, trademarks and registered marks of us and our licensors.
12.11.
Relationship
You hereby agree that the Company, in providing the Services, has not acted and is not acting as a fiduciary or a professional advisor of you and has not provided or providing to you, recommendations or advice with respect to particular investment decisions or advice of any other nature.
You hereby agree that the Company, in providing the Services, has not acted and is not acting as a fiduciary or a professional advisor of you and has not provided or providing to you, recommendations or advice with respect to particular investment decisions or advice of any other nature.
Last updated: March 2023
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