Rakkar Custody enables our clients to securely store and easily access digital assets and cryptocurrencies through our comprehensive platform. We provide the secure and reliable digital asset custody solutions with the leading in security technology of MPC private key protection. We assure our clients that your digital assets will be safe with us.

Rakkar supports a wide range of blockchain protocols and tokens. For complete lists of the protocols and tokens we support, please visit our supported assets

Please submit your request through our Help center or send an email directly to support@rakkardigital.com. Our member from customer support team will contact you shortly.

You can get started here to provide contact information for us to get in touch or send an email to contact@rakkardigital.com a member in our team will be in touch shortly.

Rakkar Digital will request your business information for KYC verification to fully comply with AML/CFT laws and regulations. The initial set of documents requested is listed below.

Company​

• Certificate of incorporation / Company registration certificate​

• Company's articles of association / Company's constitutional document​

• Company’s board of resolution (authorizing the opening of a custody wallet with Rakkar Digital and appointment of authorized signatories)​

• Shareholder structure of the company​

• List of beneficial owners (Individual who owns 25% or more of the company)​

• List of all directors of the company​

• Company's power of attorney (if any)​

All directors and shareholders​

• Identity card or passport

Please note that additional information may be required if clarification is needed. 

For existing customers, please contact our support team via instant communication channel or submit your request through our Help center or send an email directly to support@rakkardigital.com. Our member from customer support team will get in touch shortly.

Vault accounts are containers that can be used to group and organize asset wallets. Each vault account can contain one wallet for each asset type. Please visit the creating a new vault account page for more details.

Deposits can be made to any account or whitelisted address you control and transferred from any available vault account, connected exchanges, or fiat account that supports the selected asset. Please visit the depositing assets page for more details.

Withdrawals can be made from any account you control and transferred to any available vault account, connected exchange, fiat account, network channel, or whitelisted address that supports the selected asset. Please visit the withdrawing assets page for more details.

The permanent address is automatically generated by the vault and is your wallet's default address. Please visit the generating new deposit addresses page for more details.

Whitelisted addresses are deposit addresses that exist outside of your Rakkar Vault. You can perform transactions from your workspace by whitelisting addresses for any supported blockchain or fiat account. Please visit the whitelisting new addresses pagefor more details.

When an asset wallet is not being used, you can archive it so that it does not appear in your vault account's list of asset wallets. Since vault accounts and asset wallets cannot be deleted, archiving can help reduce visual clutter on the page and make it easier to find the asset wallets you want to access. Please visit the archiving asset wallet page for more details.

For existing customers, please contact our support team via instant communication channel or submit your request through our Help center or send an email directly to support@rakkardigital.com. Our member from customer support team will get in touch shortly.

Rakkar uses the best-in-class security technology from Fireblocks to help solving the operational pain points and security challenges. The multi-layer security matrix layers MPC, Intel SGX, our signature Policy Engine, and a deposit address authentication network to deliver the most impenetrable system on the market.

Rakkar provides a comprehensive insurance to the asset under custody. For more information about Rakkar’ insurance policy, please contact your Account Manager.

Rakkar does the KYT/AML screening for all transactions to ensure that we comply with the AML/CFT laws and regulations.